EMAN's CV
Profile summary
Quality and Excellence Specialist with 17 years of experience in quality management, governance frameworks, and operational administration across the UAE. Known for steering internal audits, risk management, and business continuity initiatives within regional institutions. Committed to maintaining regulatory compliance, process optimization, and stakeholder engagement.
Career highlights
Training Impact: Trained and supported more than 160 artisans across the UAE through specialized workshops and development programs while managing operational documentation.
AI Skills: Explored integration methods for artificial intelligence applications in 2026 workflows after analyzing generative artificial intelligence prompting techniques through Google coursework.
Key skills
Professional experience
Reports to the department head while guiding internal governance initiatives for Khalifa Fund for Enterprise Development in Abu Dhabi. Shapes organizational policies and procedures, oversees risk management and business continuity plans, and coordinates cross-departmental alignment to track key performance indicators.
- Maintains document control systems including registers, coding, templates, version control, and formal approvals.
- Analyzes mystery shopper findings, complaints, and service performance results to identify operational improvement opportunities.
- Tracks complaints, escalations, and corrective actions across concerned departments.
- Monitors internal audit findings to ensure timely closure of corrective actions and maintains supporting records for approved KPIs.
Directed quality operations and regulatory compliance standards across organizational divisions, shaping management systems and internal review frameworks to maintain certifications while aligning internal practices with occupational health and safety mandates.
- Administered ISO management systems and maintained quality documentation alongside management reports.
- Coordinated audits, tracked non-conformities, and executed corrective action implementations.
- Administered customer satisfaction surveys, data collection, and process map reviews.
Reported to executive leadership, overseeing operational workflows and reporting frameworks while managing procurement and vendor relations across cross-sector business opportunities.
- Trained and supported more than 160 artisans across the UAE through specialized workshops and development programs.
- Managed supplier relationships, purchase orders, operational documentation, and production requirements.
- Coordinated customer orders and deliveries while contributing to operational policies and procedures.
Reported directly to executive leadership, coordinating administrative workflows across regional initiatives, exhibitions, and university stakeholder communications.
- Managed website content updates and participant records for multiple award programs.
- Handled day-to-day correspondence and archiving activities across evaluation logistics.
- Analyzed generative artificial intelligence prompting techniques through coursework designed by Google.
- Explored integration methods for artificial intelligence applications in 2026 workflows.
- Executed transition workflows for internal groups, migrating operations to new frameworks.
- Facilitated stakeholder workshops to align leadership priorities and operational goals.
- Processed incoming survey data and compiled review metrics for weekly reports.
- Categorized user comments by product area to route tickets to the correct support team.
- Drafted internal quality control documentation for standard operating procedures.
- Drafted technical documents for patent applications.
- Reviewed invention disclosures and conducted prior art searches.
- Drafted internal policy documentation regarding small and medium enterprise financial access.
Education
Quality Management
- Expected Graduation: Aug 2026
- Through ICLBAT, Ajman, UAE
- Graduated: 2008